Frequently Asked Questions
Last Updated: March 2015

1. How do I download images from RetroLuv.com?
   When you purchase a digital item, you will be able to download that item the moment you checkout as we display the link on the order confirmation page. But if you forget to do so; you will receive an email that includes the download link.
2. Do you sell printed posters?
   Unfortunately, we don’t offer printed posters on the site at this time. We are working to offer that to our customers and are actively sourcing a solution. In the meantime, you can contact us at printing [at] retroluv.com and we will put you in contact with a printer in our network that will be able to assist you with all your needs.
3. Is it safe to purchase items on RetroLuv.com?
   Yes, RetroLuv.com features state-of-the-art 128-bit SSL (Secure Sockets Layer) encrypted connection that ensures all data passed between the website and your browser remain private and secure at all times. RetroLuv.com is also protected by a DDoS mitigation service for advanced cyber-attack protection.
4. What types of payment do you accept?
   For Credit Card payments we accept Visa, MasterCard and American Express. If you don't have a Credit Card, we also offer PayPal.
5. The system won't charge my credit card. Is there something wrong?
   If the system is not accepting your credit card, please verify all of the information that was entered, including the credit card number, expiration date, and cvv (security) code is correct. If your credit card is still being declined please contact the company that issued your card for more information.
6. Do you offer returns?
   Since all of our products are digital in nature, delivered instantly once payment is received, it is impossible for you to return a product for a refund. Therefore, all our sales are final and no refunds will be given. We only make exceptions to this rule when the product appears to be not-as-described on a case by case basis in agreement of the parties concerned. The deadline for any refund claim is 7 days after the delivery date.
7. How does RetroLuv.com handle data privacy issues?
   As an e-retailer we are very concerned with your privacy. We use your personal information to process your order and nothing more. For more detailed information, please see our Privacy Policy.
8. How can I contact customer support?
   The Contact link can be found at the top of any page on RetroLuv.com. Please use our online contact form to send us an inquiry, or email support [at] retroluv.com.